Data privacy information

Deutsche Telekom AG (Technology & Innovation) attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

 

1. What data is recorded, how is it used, and how long is it stored?

 

a) Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.

 

The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.



2. Controlling data used by social-media plug-ins and links to social media platforms

 

Some web pages may contain social media buttons (e.g. Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) you can use to recommend the services of Deutschen Telekom AG to your friends and family.

 

On our websites, we only use the pictograms of the respective social media network. Only when you click on the pictogram will you be directed to the company page on the respective social media platform. The social media platforms as well as the third-party content providers that can be reached via the pictograms provide these services and the processing of their data under their own responsibility. 

 

When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc...

 

The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.

 

Further information on social media plug-ins regarding the scope and purposes of the respective data processing as well as further information relevant to data protection can be found in the privacy statements of the respective responsible party.

 

 

3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

 

Explanations and definitions

We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).

 

Tag management (strictly necessary)

Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.

 

Market research / Reach measurement (opt-in)

Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.

 

Profiles for a user-geared presentation of the web portal (opt-in)

The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.

 

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.

 

Cookie-Name

Anbieter

Zweck

Speicherdauer

Firmensitz, Firma
Cookiebot (CookieConsent)

Deutsche Telekom AG

Cookie, der die Entscheidung des Nutzers über das Cookie-Banner speichert.

ca. 1 Jahr

 

Deutschland, Usercentrics

Webseitenbetreiber

(PHPSESSID)

Deutsche Telekom AG

Behält die Zustände des Benutzers bei allen Seitenan fragen bei.

Behält die Zustände des Benutzers bei allen Seitenan fragen bei.

Deutschland

 

 

b) Analytical cookies
These cookies help us to improve our understanding of user behavior. 
analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

 

Cookie-Name

Anbieter

Zweck

Speicherdauer

Firmensitz, Firma

Google-Analytics (_gid)

Google-Analytics

ID Zuweisung - Statistik

Cookie (ca. 24 Std.)

USA, Google

 

Google-Analytics (_ga)

Google-Analytics

 

ID Zuweisung - Statistik

Cookie (24 Monate)

USA, Google

 

Google-Analytics

(_gat_UA-*)

Google-Analytics

Tracking Cookie von Google Analytics

Cookie (ca. 80 Sek.)

USA, Google

 

Youtube (VISITOR_INFO1_LIVE)

Youtube

Akzeptanz Seitenbesucher

Video auf Webseite

Cookie (24 Monate)

USA, Google

 

LinkedIn

 (lang)

Konfiguration

 

LinkedIn

Speichert die vom Benutzer ausgewählte Sprachversion einer Webseite

 

Sitzung

USA, Microsoft

 

 

c) Marketing cookies/retargeting
These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content. 
Marketing cookies are used to serve interesting web content and to measure the effectiveness of our campaigns.  This happens not only in Apps or on Telekom webpages, but also on the pages of other advertising partners (third party providers). This is also called retargeting. It is used to create pseudonymous content or ad profiles, to the placement of relevant advertising on other websites and to derive insights into target groups that have viewed the ads and content. This information cannot be traced back to a person. Marketing and retargeting cookies assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

 

Cookie-Name

Anbieter

Zweck

Speicherdauer

Firmensitz, Firma

Youtube (Youtube)

Youtube

Dieses Cookie wird benötigt, um den Youtube-Videoplayer auf unserer Website einzubinden und Youtube-Videos auf der Website abspielen zu können. Der Youtube-Player wird von uns im datensparsamen Modus betrieben.

Cookie (Sitzung)

USA, Google

 

LinkedIn

(AnalyticsSyncHistory)

LinkedIn

Das verwendete Cookie weist dem Seitenbesucher eine ID zu und ermittelt statistische Daten zu den Website-Besuchen des Seitenbesuchers. Dies dient der Individualisierung der Werbung, die dem Nutzer angezeigt wird

ca. 30 Tage

USA, Microsoft

 

LinkedIn (bscookie)

LinkedIn

Dieses Cookie merkt sich den Status der Zwei-Faktor-Authentifizierung eines eingeloggten Nutzers.

ca. 24 Monate

USA, Microsoft

 

LinkedIn (lidc)

LinkedIn

Dieses Cookie weist dem Seitenbesucher eine ID zu. Unter dieser ID werden Daten zum Besucherverhalten auf mehreren Webseiten gesammelt, um dem Seitenbesucher individuelle Werbung anzuzeigen.

ca. 24 Monate

USA, Microsoft

 

LinkedIn (bcookie)

 

LinkedIn

Dieses Cookie ist eine Browserkennung. Damit werden Geräte, die auf LinkedIn zugreifen, eindeutig identifiziert, um so eine missbräuchliche Verwendung der Plattform zu erkennen.

ca. 24 Monate

USA, Microsoft

 

YouTube

(VISITOR_INFO1_LIVE)

LinkedIn

Benutzerbandbreite auf Seiten mit integrierten YouTube-Videos zu schätzen

ca. 6 Monate

USA, Google

 

YouTube

(yt.innertube::nextld)

Youtube

Registriert eine eindeutige ID  um Statistiken von Videos zu behalten

Sitzung

USA, Google

 

YouTube

(yt.innertube::requests)

Youtube

Registriert eine eindeutige ID  um Statistiken von Videos zu behalten

Sitzung

USA, Google

YouTube

(YSC)

Webseitenbetreiber

Dieses Cookie weist dem Seitenbesucher eine ID zu. Diese ID dient dazu, Statistiken der Videos des Seitenbesuchers zu erstellen.

 

Sitzung

USA, Google

YouTube

(ytidb__LAST_RESULT_

ENTRY_KEY)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Sitzung

USA, Google

YouTube

(yt-remote-cast-available)

Youtube

Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-Videos.

 

Persistent

USA, Google

YouTube

(yt-remote-connectes-devices)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Persistent

USA, Google

YouTube

(yt-remote-device-id)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Persistent

USA, Google

YouTube

(yt-remote-fast-check-period)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Persistent

USA, Google

YouTube

(yt-remote-session-app)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Sitzung

USA, Google

YouTube

(yt-remote-session-name)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten YouTube-Videos

Sitzung

USA, Google

YouTube

(__ptq.gif)

Youtube

Speichert Benutzereinstellungen beim Abruf von integrierten Youtube-Videos

Sitzung

USA, Google

YouTube

(yt-remote-cast-available)

Youtube

Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-Videos

Sitzung

USA, Google

Youtube (remote_sid)

Konfiguration

Youtube

Wir betten Videos von unserem offiziellen YouTube-Kanal im privat genutzten Modus von YouTube ein. Dieser Modus kann Cookies auf Ihrem Computer setzen, sobald Sie auf den YouTube-Videoplayer klicken, jedoch speichert YouTube keine persönlich identifizierbaren Cookie-Informationen für die Wiedergabe von eingebetteten Videos im privat genutzten Modus

 

Sitzung

USA, Google

Youtube (CONSENT)

Youtube

Durch das CONSENT Cookie wird nach der Einwilligung des Nutzers die Erlaubnis des Nutzers zur Weiterleitung der Daten an Youtube gespeichert.

24 Monate

USA, Google

 

 

Google

On individual web pages, e.g. in the Shopfinder, which you can access via the navigation in the "Service" section under "Shops" at the top of the Telekom product pages, we use Google Maps to display maps, locations and for route planning. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is transmitted directly to Google and a cookie is stored as soon as you visit such a website. You can inform yourself about the data processing by Google at http://www.google.de/intl/de/policies/privacy at any time and object to it.

 

We use the remarketing and Google AdWords function from Google Inc. (“Google”) on our websites. This function is implemented via a cookie and is used to present website users with web advertising tailored to their interests as part of the Google advertising network. Users can then be shown on these pages advertisements which relate to content users have accessed previously on websites that use the Google remarketing function. According to its own statements, Google does not collect any personal data with this process. If you, however, do not want to use Google’s remarketing function, you can disable this permanently by adjusting the relevant settings at http://www.google.com/settings/ads. Alternatively you can disable the use of cookies for targeted advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. Further information on Google remarketing and Google’s privacy policy is available at: https://policies.google.com/technologies/ads?hl=de/.

 

If you access our websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our websites via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:

Google AdWords: googleadservices.com

 

LinkedIn

The re-targeting and conversion tracking of LinkedIn (LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland) using the LinkedIn Insight tag allows the collection of statistical, pseudonymous data (referrer URL, IP address (abbreviated), device and browser properties) about the website visit and use of our website and to provide corresponding aggregated statistics on this basis. In addition, this information is used to display interest-specific and relevant offers and recommendations after you have been interested in certain products, information and offers on our website. This information is stored in a cookie for 6 months. You can inform yourself at any time about the data processing by LinkedIn at https://www.linkedin.com/legal/privacy-policy?trk=registration_footer-privacy-policy  and object to this.

 

Google

We use on our site the service Google of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/. The processing also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data.

 

The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, which you have given on our website.

 

We use Google in order to be able to reload further services from Google on the website. You can revoke your consent at any time. You can find more information about revoking your consent either with the consent itself or at the end of this privacy policy.

 

For more information on the handling of transferred data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

 

Google Fonts

We use the Google Fonts service of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/ on our site. The processing also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data.

 

The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, which you have given on our website.

 

Via the Google Fonts service, fonts are reloaded on our site in order to be able to display the site to you in a visually better version.

 

You can revoke your consent at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

 

For more information on the handling of transferred data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

 

Google Maps

What personal data is collected and to what extent is it processed?

On our site, we use the map service of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Maps). On the website, Google Maps is integrated via the Google API to visualize location information and display it in the form of a map. To display the map, the processing of the IP address by Google Maps is technically necessary. With regard to the other web services integrated via Google Apis, the regulations in the respective section of this data protection declaration for Google Apis apply.

 

Legal basis for the processing of personal data

Art. 6 lit. f DSGVO (legitimate interest). Our legitimate interest is to be able to present you with the usual presentation of location information on the Internet in a visualized form.

 

Purpose of data processing

On our behalf, Google will use the information obtained by means of Google Maps to display the map to you. By means of Google Maps, you will find us faster and more accurately than with a mere non-interactive map.

 

Duration of storage

Google will store the data relevant to the function of Google Maps for as long as it is necessary to fulfill the booked web service. The data collection and storage is anonymized. If there is a reference to a person, the data will be deleted immediately, as long as it is not subject to any legal storage obligations. In any case, the data will be deleted after expiration of the retention period.

 

Possibility of objection and deletion

You can prevent the collection and forwarding of personal data to Google (esp. your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser or activating the "Do Not Track" setting of your browser. Google's security and privacy policies can be found at https://policies.google.com/privacy.

 

Joint processing

We have entered into a joint processing agreement with Google with respect to Google Maps. The contents can be found at https://privacy.google.com/intl/de/businesses/mapscontrollerterms/.

 

Google APIS

We use on our site the service Google APIS of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/. The processing also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data.

 

The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, which you have given on our website.

 

We use Google APIS in order to be able to reload further services from Google on the website. Google Apis is a collection of interfaces for communication between the various Google services used on your website.

 

For processing itself, the service or we collect the following data: IP address

 

You can revoke your consent at any time. You can find more information about revoking your consent either with the consent itself or at the end of this privacy policy.

 

For more information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

 

Gstatic

We use on our site the service Gstatic of the company Google LLC, 1600 Amphitheatre Parkway , 94043 Mointain View, United States, e-mail: support-de@google.com, website: http://www.google.com/. The processing also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data.

 

The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, which you have given on our website.

 

Gstatic is a service used by Google to retrieve static content in order to reduce bandwidth usage and to preload required catalog files.

 

You can revoke your consent at any time. You can find more information about revoking your consent either with the consent itself or at the end of this privacy policy.

 

For more information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

 

Youtube

We use the Youtube service of the company Google LLC, 1600 Amphitheatre Parkway , 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/ on our site. The processing also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data.

 

The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, which you have given on our website.

 

Via the Youtube service, videos from the Youtube platform are integrated on our site.

 

You can revoke your consent at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

 

For more information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

 

 

cookiebot.com

We use on our site the service cookiebot.com of the company Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark. The transmission and processing of personal data takes place exclusively on servers in the European Union.

 

The legal basis for the transmission and processing is Art. 6 para. 1 lit. c DSGVO. The use of the service supports us in meeting our legal obligations.

 

By integrating Cookiebot, we fulfill our legal obligation with regard to the consent management required for cookies.

 

You can find out what rights you have with regard to processing at the end of this privacy policy.

 

For more information on the handling of transferred data, please refer to the provider's privacy policy at https://www.cookiebot.com/de/privacy-policy/.

 

 

4.    Where can I find the information that is important to me?

 

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.

Further information, including information on data protection in general and in specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

 

 

5.    Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

 

Deutschen Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

 

 

6.    What rights do I have?

 

You have the right

  1. To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);

  2. To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);

  3. To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);

  4. To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);

  5. To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;

  6. To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);

  7. To data portability, e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);

  8. to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

 

 

7.    Who does Deutsche Telekom pass my data on to?

 

To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.

 

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.

 

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

 

 

8.    Where is my data processed?

 

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

  1. if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,

  2. or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),

  3. or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

 

This privacy information was last updated 19.04.2022, Deutsche Telekom AG, T&I