Data Privacy

GENERAL PROVISIONS

Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal. Further information, including information on data protection for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

2. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Deutschen Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn acts as the data controller. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany datenschutz@telekom.de.

3. What rights do I have?

You have the right

a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);

b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);

c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);

d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);

e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;

f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);

g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);

h) To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

4. Who does Deutsche Telekom pass my data on to?

To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority.

5. Where is my data processed?

In general, your data is processed in Germany and in other European countries.

If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR).

6. What data is recorded, how is it used and how long is it stored?

What do we do?Server storage *1

Why are we doing it?

Data security

Legal Basis

Art. 6 para. 1 lit. f, Legitimate interest: Ensuring functionality and safe use

Transfer of Data

none

Duration of Storage

7 days

Supplementary information:

*1 Server storage When you visit our websites, the web server temporarily records the domain name or IP address of your computer, the file request of the client (file name and URL), the http response code and the website from which you are visiting us.
The logged data is used exclusively for the purposes of data security, in particular to defend against attempts to attack our web server (Art. 6 Para. 1 f DSGVO). They are neither used for the creation of individual user profiles nor passed on to third parties and are deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.


7. Comfort & Optics

For better usability and for a modern and appealing design on our website we use different services (Google Maps). Without integration of these services, descriptive representations on the website will not load and require additional interaction.

What do we do?

Google Maps *5

Why are we doing it?

This website uses the Google Maps API, a map service of Google Ireland Limited, to display an interactive map.

Legal Basis

Art. 6 para. 1 lit. a

Transfer of Data

Automatic transfer to Google Ireland Limited.

Duration of Storage

Google Maps shall be responsible for the storage. Currently, the storage period is 6 months.

Supplementary information:

*5 This website uses the Google Maps API, a mapping service of Google Ireland Limited (“Google”), to display an interactive map. By using Google Maps, information about your use of this website (including your IP address) may be transmitted to a Google server in the USA and stored there.
Google may transfer the information obtained through Maps to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Nevertheless, it would be technically possible for Google to identify at least individual users on the basis of the data received. It would be possible that personal data and personality profiles of users of the website could be processed by Google for other purposes over which we have and can have no influence.
Further information can be found in the Google privacy policy
https://policies.google.com/privacy.

Data privacy information last revised: November 12, 2020